HR Service Delivery Specialist

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The purpose of this role is to manage a team to meet the required service performance metrics .

Ensures the service line operations are efficient and effective.

Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery

Independently identify and resolve complex issues, problems within own area of responsibility.

Participate actively in organizational wide initiatives like business Excellence etc.

Create a logical plan, realistic estimates and schedule for an activity or project segment.

Developing and maintaining an excellent relationship with internal and external clients or business partners to ensure achievement of staffing goals

Conduct regular skip meetings to understand pulse of the team & resolve team concerns

Responsible for team members performance evaluation and career counseling through regular performance feedbacks

Perform Talent Review to analyze training needs of team members & and ensuring consistent learning.

Ensure succession planning for critical team members & sufficient back up planning & development of successors.

What are we looking for?

Post graduate in human resources or related discipline

Certification in Success Factors Employee Central Module

HR Domain Certification

6+ years experience in Employee & Org Data Management experience preferably on a Cloud ERP.

Experience of working on HCM system

4+ years of Client, stakeholder engagement in outsourcing environment

Working knowledge of Success Factors Employee Life Cycle Processes

New process transition

Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration


Roles and Responsibilities:

Monitor,Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.

Monitor,measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Manage and improve people performance and align them with organizational goals and objectives.

Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in Team & Organization wide initiatives.

Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved,innovative,re-engineered work processes

Recommend cost-effective, efficient procedural or production alternatives.

Communication, training and implementing relevant Process knowledge change,updates to the team.

Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).

Plan, implement & monitor volume allocation strategies within teams , resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards

Create & implement robust Internal quality controls to ensure accuracy levels are met.

Monitor, measure performance through regular process reviews of metrics

Drive productivity measures for optimum utilization of FTEs

Create & implement governance mechanism to ensure compliance to defined process requirements.

Demonstrate the knowledge & subject matter expertise to help resolve issues.

Review Change Requests, do impact analysis and cascade changes to team

Qualification
Any Graduation