HR Service Delivery Specialist

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do "The purpose of this role is to manage a team to meet the required service performance metrics .Ensures the service line operations are efficient and effective."Conduct regular skip meetings to understand pulse of the team resolve team concernsResponsible for team members performance evaluation and career counseling through regular performance feedbacksPerform Talent Review to analyze training needs of team members and ensuring consistent learning. Ensure succession planning for critical team members sufficient back up planning development of successors. "Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Self drivenStrong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Basic leadership and coaching skillsResilient and able to work under pressure Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines
What are we looking for Primary skill - HR Service Delivery - P4 Essentials:Bachelors degree (Any decipline)Desirable: Post graduate in human resources or related discipline Certification in Success Factors Employee Central ModuleHR Domain CertificationEssentials :8+ years of HR Experience6+ years experience in Employee Org Data Management experience preferably on a Cloud ERP.Experience of working on HCM system4+ years of Client stakeholder engagement in outsourcing environmentDesirable :Working knowledge of Success Factors Employee Life Cycle ProcessesNew process transiti
Roles and Responsibilities: Monitor Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitormeasure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve people performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.Participate actively in Team Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders.Encourage and drive continuous improvement measures on day-to-day basis by identifies implementing improved innovative re-engineered work processesRecommend cost-effective, efficient procedural or production alternatives.Communication, training and implementing relevant Process knowledge changeEnsure service measures outcomes are met in accordance with the Service Level Agreement (SLA).Plan, implement monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines accuracy levels as per defined standards Create implement robust Internal quality controls to ensure accuracy levels are met.Monitor measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEsCreate implement governance mechanism to ensure compliance to defined process requirements.Demonstrate the knowledge subject matter expertise to help resolve issues.Review Change Requests, do impact analysis and cascade changes to team Be a Process Expert maintain all proces


Qualification
Any Graduation