HR Service Delivery Specialist

Skill required: Talent Acquisition - Onboarding

Designation: HR Service Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
"The Talent Acquisition - Recruitment professional at CL9 is responsible for the strategic development and ongoing operation of Recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities, while ensuring delivery of Recruitment services in line with contractual metrics and operational best practices.The role is accountable for day-to-day recruitment operations"

What are we looking for
Qualification:Any GraduateShift:"Must be open to Australian shift timings:(9 am to 5 pm) Australian time""Relevant years of End-to-end recruitment delivery (workforce planning, sourcing, screening, onboarding)RPO or managed services recruitment modelsSLA / KPI management and recruitment reportingTeam handling and day-to-day operational oversightClient interaction and issue resolution Exposure to Australian recruitment processes especially in Supermarket/Retail industry is mandatoryKnowledge of SuccessFactors Recruiting module"


Roles and Responsibilities:

"Day to Day activity:strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screeningonboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs). Some on with US/ Canada recruitment experience has managed recruitment for these geographies.Key responsibilities:

Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery

Manage day to day client interactions and communications

Mentor and manage a team of recruiters

Develop and deploy process improvement initiatives and process optimization projects within the deal

Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care

Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections

Handling any team performance related issues with in the teamPartner with Hiring Managers and candidates and ensure continuous engagement throughout the end-to-end hiring process""

Recruitment service delivery and RPO operations

SLA / KPI tracking and operational governance

Team mentoring and performance management

Client interaction and issue resolution

Recruitment analytics and dashboard reporting

Process optimization and continuous improvement

Strong understanding of end-to-end recruitment lifecycle

Excellent communication skills with professional, error-free language

Ability to interact confidently with clients and internal stakeholders

Clear articulation during operational and governance discussions

Knowledge of Applicant Tracking Systems (ATS), Job Boards, HCM platforms"

Qualification
Any Graduation