Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do? The Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client.
What are we looking for? Education Equivalent
Minimum Graduate
Experience
At least 6 years of HR Experience
Employee Workforce administration experience is a plus
Workday Experience a plus
HR Domain certification would be a plus
Strong MS Office and Excel skills
Proficient with Operational Excellence Practices
Should have prior Team Handling experience ( minimum 4 years
Knowledge/Skills Requirements:
Good organizational & prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Results & detail-oriented
Focus on high data accuracy.
Quality driven ?? in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills. Strong English language communication skills
Excellent Customer Service skills
MS Office
Data base management
Regulatory & Non- Regulatory Reporting
Regulatory Compliance (Process specific)
HR Outsourcing
OE / CDP
Excellent communication and client relationship management skills.Working Conditions ?? US Hours
Shift timings (7am ?? 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm ?? 7am IST)
Candidate should be willing to work in Rotational Night shifts
Roles and Responsibilities: Key ResponsibilitiesMonitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in organization wide initiatives. Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends. Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. Timely and transparent recognition and rewards for the team. Recommend cost-effective, efficient procedural or production alternatives. Required to work within clear budgetary guidelines. Develop People through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the Team to create/follow up on development plans Provide Input to monthly top level service analysis for client Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements Ensure high degree of compliance to the documented processes, client/organizational policies.
Qualification Any GraduationSourced from naukri
