HR Service Delivery Senior Manager

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Accountable for Account talent management and developmento- Develop and implement a clear demand logging process for the accounto- Be the focal point in coordinating the demands coming from the respective projects within the accounto- Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy o- Oversight of Account on-boarding, orientation, integrationo- Facilitate annual performance management activities for accounto- Provide performance support and coaching at the worksiteo- Work with HR Business Partners to evaluate account needs and propose HR solutionso- Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentionProvide oversight of all major HR processes from a client perspectiveo- Monitor and evaluate HR trends highlighting implications for the cliento- Accountable for the coordination and delivery of human resource activities across the accounto- Act as liaison with appropriate GU/OG/GP HR leadership and other HR teamso- Identify People programs to put in place at Accounto- Participate in recruitment and performance management of HR team memberso- Provide coaching and guidance on career development of team members (training, supervision, evaluation)Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areaso- Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksiteo- Advise Account leadership in career development activitieso- Effectively coach/counsel othersoPeople Initiatives Team buildingo- Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the accountoFacilitate team work and process integration across the teamoResponsible for engagement of team members
What are we looking for Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required15+ years of experience as a Senior Contact Center Agent/SupervisorCritical ThinkingThorough understanding of the Service Line.Service Delivery ExperienceEnglish requiredBusiness Case DevelopmentBusiness Operations Management, Business Process DesignBusiness and Process TransformationProblem SolvingQuality ManagementService Quality ManagementCore Competencies:Professional QualitiesHR Operations ExperienceGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectivesRequires involvement in setting strategic direction to establish near-term goals for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersShould have latitude in decision-making and determination of objectives and approaches to critical assignmentsTheir decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibilityIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation