HR Service Delivery Senior Analyst

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team
• Acquires in depth knowledge, as required & support in Knowledge Transfer of any process
• Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.
• Communicate, train & implement relevant process knowledge change updates to the tea
• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilience and ability to work under pressure
• Good organizational, prioritization and multi-tasking skills to deliver to deadlines
• Analytical and problem-solving skills.
• Demonstrate high
• Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Leave and Exit Administration
• Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Business Process Implementation
• Strong MS Office and Excel skills
• Client Interfacing skills (Email & Phone): Good Email et What are we looking for
• Primary skill - HR Service Delivery - P1
• Essentials:
• Bachelos degree (Any decipline)
• Desirable:
• HR Domain Certification
• Knowledge and experience of Success Factors Employee Central ModuleEssentials :
• 6 - 7 years of industry experience
• 4+ years of Employee & Org data Mgmt Processes experience
• 1+ years of team handling experience
• Experience of working on HCM system
• Client stakeholder engagement in outsourcing environment
• Desirable :
• Working knowledge of Success Factors - Employee Life Cycle processes
• New process transition
• Experience in HRO set up for multi- Roles and Responsibilities:
• Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
• Ensure adherence to designed process
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI.
• Liaise with Service Management Team on reporting performance measures to the Client.
• Plan, implement & monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards
• Create & implement governance review mechanism to monitor performance metrics and ensure compliance to defined process requirements.
• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).
• Demonstrate strong customer service in all activities & lead by example
• Raise relevant quality and or scope issues which may impact delivery and streamlines decision-making processes where possible.
• Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & tiely service delivery and satisfactory issue resolution
• Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and act