HR Service Delivery Senior Analyst

Skill required: Workforce Data Admin - HR Service Delivery


Designation: HR Service Delivery Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do This role involves a deeper understanding of the Employee Org Data Mgmt Process and leveraging expertise to solve specific problems pertaining to Workforce Management. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.
Delivery Client management: Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, manage service issues and escalations, and develop and maintain excellent relationships with internal and external clients.
Subject Matter Expertise / Training / Updates / Quality / Documentation: Acquire in-depth knowledge of Employee Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary.

OE OPEX Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.
Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.
Team Management Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.


What are we looking for Excellent interpersonal skills
Strong customer orientation
Resilience and ability to work under pressure
Good organizational, prioritization, and multi-tasking skills
Analytical and problem-solving skills
High levels of confidentiality
Focus on high data accuracy and attention to detail
Ability to deal with customer complaints professionally
Basic leadership and coaching skills
Teamwork and collaboration
Self-driven
Flexibility to work in shifts
Results/target-oriented
Multi-cultural awareness

Extensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit Administration
Strong MS Office and Excel skills
Client Interfacing skills (Email Phone)
English language proficiency
Proficiency with Business Excellence Practices


Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts


Qualification Any Graduation