HR Service Delivery Senior Analyst

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?
The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders.
Payroll involves managing and overseeing all aspects of the payroll process, from input submission to employee payout, with the goal of ensuring accurate and timely employee and statutory payments. This role requires meticulous attention to detail and strong stakeholder management
Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.

What are we looking for?
"

Minimum 5-7 year of in-depth experience/knowledge in Payroll for Australia region in Supermarket/Retail sector.

Should have min 3 years of experience in Managing Team and Client key stakeholders.

Strong practical experience managing end-to-end Australian payroll processing, including:
- PAYG withholding
- Superannuation (including SuperStream compliance)
- Leave accruals and termination payments

Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.

Having knowledge of ERP applications like SAP, Kronos, SuccessFactors.

Payroll certification would be a plus

Should be good in Verbal and Written communication

Should be good in Excel skills i.e., should be aware of Vlookup, Pivot table, etc."

Graduate in any discipline
"

Good organizational & prioritisation skills.

Analytical and problem-solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Client/Stakeholder Management

Results & detail-oriented

Focus on high data accuracy.

Quality driven - in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills. Strong English language communication skills
Excellent Customer Service skills"

Roles and Responsibilities:

"

Escalate issues and seek advice when faced with complex issues/problems.

Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensures progress, issues and agreements are properly documented and acted upon.

Assist Team with performing -Root Cause Analysis- on issues faced and suggest appropriate corrective and preventive actions.

Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.

Participates in various Internal or Client initiatives related to Process.

Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.

Actively participate in all process related business meeting in-person or virtually through conference calls.

Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.

Participate in and/or support during Client visits.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Work collaboratively with all internal & Third party stakeholders to achieve Business goals."

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"

Qualification Any Graduation