HR Service Delivery New Associate

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Service Management to identify and escalate client issues.

Obtains and confirms pending information, documentation, and adds and amends transaction information to client, systems responding to changes (via e-mail, telephone) so as to maintain a current visible HR records for the client.

What are we looking for?

Bachelor s degree (Any discipline)

BPO experience would be a plus

Knowledge of MS Office and Excel skills would be a plus

Knowledge of HR Processes is a plus

Strong command on written and verbal English language


Roles and Responsibilities:

Read, understand and analyze client process as per the business rules.

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues, problems.

Always demonstrate the highest level of customer service.

Execute process steps as described in the Work instructions. Any anomalies in Work Instructions do highlight themto the SME, Leads

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and timely in accordance with the appropriate User Guides.

Understand and adhere to Accenture s processes and working methods

Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients

Understand & perform the full range of Employee & Org Data Mgmt processes (Employee Life cycle)

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Recommend Process Improvements which can reduce time, improved accuracy or enhance controls

Activley Participate in team activities & Organizational initiatives.

Qualification
Any Graduation