HR Service Delivery New Associate

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Process and strategy of providing and managing human resources services and information to employees within an organization.
This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for?
"

Relevant years of experience into BPO experience would be a plus

Knowledge of MS Office and Excel skills would be a plus"

Any Graduate

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
"

Strong customer orientation

Resilient and able to work under pressure

Attention to detail & quality driven - in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness"

Roles and Responsibilities:

"

Read, understand and analyze client processes as per the business rules

Execute the process accurately and timely as a hands-on processor

Escalate issues and seek advice when faced with complex issues/problems

Always demonstrate the highest level of customer service

Complete onboarding formalities

Execute process steps related to people movement and benefits administration

Ensure and maintain the security and confidentiality of client data

Update client applications accurately and quickly in accordance with the appropriate User Guides

Understand and adhere to Accenture-s processes and working methods

Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients

Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

Participating in Team building activities"

Qualification Any Graduation