HR Service Delivery Manager

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for Qualification: GraduateProcess Matter Experts are deep subject matter experts and work closely with the client and GPOS. They are the critical link between the client and the Accenture service delivery teams.The following table lists the PME key responsibilities for each major phase of the project:

Roles and Responsibilities: Global Design:

Provide end to end process expertise input to future state process design

Assist the GPOs in compiling leading practices, and process design considerations incorporating build to operate efficiency design principles

Provide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gaps

Work with GPOs to documentation process narratives needed for SOP creationLocalization:

Compile localization practices to help with localization preparation

Participate in the localization sessions and provide process input

Document localization requirements needed for SOP creationTesting:

Provide input and compile end to end process scenarios

Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationStandard Operating Procedures Build:

Develop SOPs for each process area

Work with their GPOs and their client counterparts to review and validate completeness of DTP contentTraining and Service Rehearsals:

Participate in training and service rehearsal activities for their process areas

Train BPO process SMEs

Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT

Monitor training and service rehearsal results and progress and help the transition team resolve issues and gap

Provide input to the creation of a Global Quality Framework with quantified measurement criterias in alignment with client/contractual needsCutover and Ongoing Operations:

Work with the GPOs to execute process cutover activities

Participate in ongoing continuous process improvement analyses and monitoring of process-specific KPIs

Provide inputs to the creation of a Global Quality Framework with quantified measurement criterias in alignment with client/contractual needs

Work with Service delivery leads and help them address key/critical escalations

Qualification Any Graduation