HR Service Delivery Manager

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for Qulaification: GraduatePoint of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.

Roles and Responsibilities: The following table lists the GPO key responsibilities for each major phase of the client project:Global Design:

Provide end to end process expertise input to the process teams global design preparation

Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles

Provide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gaps

Provide input, where needed on service delivery components needed for policy harmonization

Participate in global design authority discussions and provide input to any service delivery components

Work with the PMEs to document process narratives and localization requirements needed for SOP creationLocalization:

Compile localization practices to help with localization preparation

Participate in the localization sessions and provide leading practice input in administering local processesTesting:

Provide input and compile end to end process scenarios

Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationStandard Operating Procedures Build:

Lead the SOP build for each process area

Manage the Process Matter Experts in building out SOP

Work with their client counterparts to review and validate completeness of SOP contentTraining and Service Rehearsals:

Lead the training and service rehearsal activities for their process areas

Train BPO process SMEs

Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT

Monitor training and service rehearsal results and progress and help the transition team resolve issues and gapsCutover and Ongoing Operations:

Work with the transition teams during the cutover phase to execute process cutover activities

Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs

Ideate, test and develop potential Analytics opportunities enabling creation of Client business value

Provide ongoing coaching to PMEs and the BPO process teams

Qualification Any Graduation