HR Service Delivery Associate

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Payroll Associate will process all Payroll incoming requests received through emails, workflow tools, or other applications. These requests include resolving and completing service requests and working collaboratively with team members, internal teams, third party vendors, and clients.

Payroll experience into US UK International

Graduate in any discipline.

Shift Timings

Must be flexible with respect to shift timings

What are we looking for?

Primary skill - Payroll Process Design


Roles and Responsibilities:

Responsible for managing all Payroll Inputs, Payroll Reports, Payroll Controls, and Payroll Inquiries as per business rules.

Execute the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues or problems.

Always demonstrate the highest level of customer service.

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand and adhere to Accenture processes and working methods.

Understand relevant payroll legislation as appropriate and manage cases and inform clients.

Understand and perform the full range of Payroll processes including Payroll Inputs, Payroll Controls and Checks, Payroll Reports, Payroll Inquiries, Year End activities, and Adhoc Payroll activities.

Maintain a clear understanding of existing performance metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent.

Propose process improvement ideas that reduce time, improve accuracy, or enhance controls.

Participate in team building activities.

Knowledge Skills Requirements

Good organizational and prioritization skills.

Good oral and written communication skills.

Analytical and problem solving skills.

Multicultural awareness.

Passion for customer service.

Team player.

Results and detail oriented.

Focus on high data accuracy.

Quality driven in communications and all system transactions.

Good written and verbal skills.

Strong English language communication skills

Qualification
Any Graduation