HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Employee Relations Admin Associate provides administrative and operational support for employee relations activities for clients in the travel and aviation industry. The role handles employee relations service requests, documentation, and case administration, supporting compliant and timely resolution of workplace matters across travel and aviation workforce populations in APAC.

This position plays a key role in ensuring accurate case management, data confidentiality, and consistent application of employee relations processes within a highly regulated and operationally sensitive travel and aviation environment.

Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

What are we looking for?

Primary skill - Workday Talent Management

Experience

Relevant years of experience in HR operations, employee relations administration, or shared services roles.


Roles and Responsibilities:

Process and manage employee relations service requests received through email, case management tools, or other applications supporting travel and aviation employees.

Support administrative activities related to employee relations cases, including documentation, record maintenance, and case tracking.

Update HR and case management systems accurately and within defined service levels.

Assist with administrative support for investigations, grievances, disciplinary actions, and employee concerns within travel and aviation operations.

Apply client policies, procedures, and employee relations guidelines relevant to travel and aviation workforce environments.

Ensure confidentiality and security of employee relations data in compliance with organizational and regulatory requirements.

Coordinate with internal HR teams, third party vendors, and client stakeholders to support timely case resolution.

Follow defined work instructions and highlight process gaps or documentation issues to leads or subject matter experts.

Knowledge Skills Requirements

Basic understanding of employee relations processes, HR operations, and case administration.

Ability to handle sensitive employee information with confidentiality and professionalism.

Strong attention to detail and data accuracy in case documentation and system updates.

Good written and verbal communication skills for interaction with employees and HR stakeholders.

Strong organizational and prioritization skills in a high volume environment.

Shift Timings

Must be flexible with respect to shift timings.

Qualification
Any Graduation