HR Service Delivery Associate

Skill required: Compensation & Benefits - Compensation Administration Process Design


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCompensation & Benefits refers to the total rewards that employees receive from their employer. This includes their salary or wages, bonuses, health insurance, retirement plans, paid time off, and other perks. The aim is to fairly compensate employees and provide benefits that support their well-being and job satisfaction.Skills / KnowledgeCountry or Geography specific Benefits KnowledgeBenefits Systems and Workflow ToolsMS OfficeEmail Writing SkillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Verbal Communication : Sentence Mastery, Vocabulary,Fluency,PronunciationCustomer Service Skills


What are we looking for Assist Team with performing Root Cause Analysison issues faced and suggest appropriate corrective and preventive actions. Support in Knowledge Transfer of any process and acquires in depth knowledge of process, as required. Participates in various Internal or Client initiatives related to Process. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.. Actively participate in all process related business meeting in-person or virtually through conference calls. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. . Participate in and/or support during Client visits.

Education: Graduate Degree

Relevant years of Team Lead experience in benefits, HRO Experience in International BPO, Benefits Experience in International BPODrive Operational Excellence within Team and support operation excellence focal. Liaise with Operational Excellence Team as required. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Understand existing process metrics and measurement methods. Improve measurement systems for better effectiveness and transparency. Maintain strong knowledge of Service level agreements, Operation level agreements, and Key performance indicators. Collaborate with the Service management team to report performance metrics to clients.Escalate issues and seek advice when faced with complex issues/problems. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with Business continuity management team and Local IT on Testing. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensures progress, issues and agreements are properly documented and acted upon. Assist Team with performing Root Cause Analysison issues faced and suggest appropriate corrective and preventive actions.


Roles and Responsibilities:

Create a performance driven culture in the team which includes but is not limited to the following: 1. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Account lead, Accenture Leadership, Recruitment and Internal Job Posting teams on staffing requirements. Team leads have supervisory knowledge or significant specialist skills , have client stakeholder experience and are responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are escalated.2. Provide team members with a clear sense of direction and understanding of each others responsibilities including career planning and succession planning.3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.4. Conduct/Support Training for regional teams and on-board new team members on all areas of Benefits operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with Human Resources Team on driving key People initiatives.6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. 8. Communicates clearly and concisely, using appropriate level of detail, terminology and style.9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.10. Team alignment and work allocation within Team. Operation Management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:11. In-depth understanding of Benefits processes (Healthcare + Pension Administration0 supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.


Qualification Any Graduation