HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Knowledge of SuccessFactors EC module""Must be open to Australian shift timings:(9 am to 5 pm) Australian time"
What are we looking for Multi-cultural awarenessFlexibile to work in Shifts"1 - 2 yrs. business experience in workforce data administration activities ( Job changes, exits, leave of absence etc)Knowledge of MS Office and Excel skills would be a plusExperience supporting Australian clients, with specific exposure to the supermarket and retail sectorAny Graduate
Roles and Responsibilities: Read, understand and analyze client processes as per the business rules.Execute the process accurately and timely as a hands on processor.Escalate issues and seek advice when faced with complex issues or problems.Participate in client conference calls and prepare minutes of meeting Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing highlight any anomalies in LWIs or process documentation to the SME or Leads.Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controlsParticipate in Team building activities.


Qualification
Any Graduation