HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do This role provides client services for Employee Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information documentation, and adds and amends transaction information Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure Organization prioritisation skills to deliver as per deadlines Attention to detail quality driven in communications and all system transactionsDemonstrate high levels of confidentiality Team Work collaboration Multi cultural awarenessFlexibile to work
What are we looking for Primary skill - HR Service Delivery - P1 Essentials :1 - 2 yrs. business experience with workforce Data Admin backgroup with Workday and ServiceNow ExperienceDesirable: Exposure to BPO industry
Roles and Responsibilities: Process Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a handson processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issuesproblems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls


Qualification
Any Graduation