HR Service Delivery Associate

Skill required: Workforce Data Admin - Employee Data Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Essentials :1 - 2 yrs. business experience with Employee Org data Mgmt backgroundDesirable: Exposure to BPO industry
What are we looking for Bachelors degree (Any discipline)"Essentials :1 - 2 yrs. business experience with Employee Org data Mgmt backgroundDesirable: Exposure to BPO industry""Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure Organization prioritisation skills to deliver as per deadlines Attention to detail quality driven in communications and all system transactionsDemonstrate high levels of confidentiality Team Work collaboration Multi-cultural awarenessFlexibile to work in Shifts""Knowledge of Employee Org data Mgmt Processes ( New Hires, Exit, Job Changes etc). Strong command on written and verbal English languageKnowledge of MS Office/Excel Skills would be a plusKnowledge of Successfactors would be a plus"
Roles and Responsibilities: Read, understand and analyze client process as per the business rules. Execute full range of the process accurately and timely as a hands on processor.Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processingHighlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in timely fashion.Ensure and maintain the security and confidentiality of client data.Activley Participate in team activities Organizational initiatives"


Qualification
Any Graduation