Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do
This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client.
What are we looking for
Bachelor s degree (Any discipline)
1 - 2 yrs. business experience with Employee & Org data Mgmt background
Desirable:
Exposure to BPO industry
Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
Resilient and able to work under pressure
Organization & prioritisation skills to deliver as per deadlines
Attention to detail & quality driven in communications and all system transactions
Demonstrate high levels of confidentiality
Teamwork & collaboration
Multi-cultural awareness
Flexible to work in Shifts
Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes etc).
Strong command on written and verbal English language
Knowledge of MS Office/Excel Skills would be a plus
Knowledge of Successfactors would be a plus
Roles and Responsibilities: Read, understand and analyze client process as per the business rules.
Execute full range of the process accurately and timely as a handson processor.
Escalate issues and seek advice when faced with complex issues/problems.
Follow Work Instructions while processing
Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
Participate in client conference calls, where required and manage appropriate documentation.
Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Update process metrics on daily basis and maintain MIS.
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Ensure assigned tasks are completed accurately in timely fashion.
Ensure and maintain the security and confidentiality of client data.
Actively Participate in team activities & Organizational initiatives
Qualification Any GraduationSourced from naukri
