HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
This role provides client services for Travel & Expense Administration which may include interpretation of invoices, proofs of payment, and travel itineraries services.
Understanding of Travel & Expense policies and tax requirements (VAT, supporting documents) is required. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client.

Read, understand, and analyze client processes as per the business rules

Execute the full range of the process accurately and timely as a hands-on processor

Escalate issues and seek advice when faced with complex issues/problems

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads

Participate in client conference calls, where required, and manage appropriate documentation

Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control

Propose process improvement ideas to reduce time, improve accuracy, or enhance controls

Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent

Update process metrics on a daily basis

Demonstrate the highest level of customer service

Pay close attention to detail and follow through to resolve any outstanding issues

Ensure both own and related tasks are completed

Update client applications accurately and quickly in accordance with the appropriate User Guides

Ensure assigned tasks are completed accurately in a timely fashion

Ensure and maintain the security and confidentiality of client data

Actively participate in team activities and organizational initiatives

What are we looking for?

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting

Analytical thinking - to identify inconsistencies and apply rules correctly

Strong data validation and compliance checking skills

High accuracy in verifying values, dates, and documentation

Resilient and able to work under pressure

Attention to detail & quality driven - in communications and all system transactions

Teamwork & collaboration

Multi-cultural awareness

Flexible working in shifts

Knowledge in Kidicap, NEO, Mendix applications

Strong command of written and verbal English language

Knowledge of SAP required

Knowledge of MS Office/Excel Skills would be a plus

Knowledge of SuccessFactors would be a plus

Knowledge of Zendesk would be a plus

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation