HR Service Delivery Associate

Skill required: Payroll - Workday Payroll Accounting

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? You will be aligned with Accenture s Finance Operations vertical, supporting Global Payroll Operations as part of a managed services engagement. In this role you will execute day-to-day payroll input management, validation, and controls activities across a portfolio of international payroll cycles within a queue-based, SOP-driven delivery model. You will receive and load payroll input files, perform completeness checks and variance analysis, execute pre-payroll controls and reconciliations, and support post-payroll and reporting activities. Payroll run execution, gross-to-net processing, tax determination, statutory filings, and final approval authority are handled internally by the business and are not part of this role. Global Payroll Operations covers the end-to-end process of managing international payroll inputs, controls, validation
. This includes pre-payroll input management, variance analysis, payroll control and validation, post-payroll reconciliation, vendor interaction, and operational reporting. Payroll run execution, gross-to-net processing, and statutory filings are handled by in-country vendors and retained internally; Accenture s role is focused on operational support, validation, controls execution, and exception management within a defined SOP framework.

What are we looking for? What Are We Looking For?

2??3 years of experience in payroll operations, payroll processing, or HR operations in a GBS or BPO environment

Good understanding of payroll controls and checks, including variance analysis, input vs. output reconciliation, and duplicate payment identification

Familiarity with payroll or HR systems for input loading and data validation; experience with ERP applications a plus

Understanding of multi-country payroll operations and payroll calendar management

Awareness of SOX controls and payroll-related audit documentation requirements

Proficiency in Microsoft Excel including VLookup and Pivot Tables

Strong attention to detail with a focus on data accuracy

Good organizational and prioritization skills

Strong written and verbal communication skills

Team player with a results-oriented mindset

Payroll certification a plus (e.g., CPP, CIPP)

Exposure to multi-country payroll vendors and third-party aggregator platforms a plus

Roles and Responsibilities:

Roles and Responsibilities

Receive and load payroll input files into the applicable payroll system or aggregator tool in accordance with defined SOPs; manage both automated and manual file types as agreed

Confirm that all expected input files and data elements have been received ahead of processing deadlines; follow up with internal data owners on outstanding submissions per the escalation framework

Run variance analysis against the prior period for all loaded inputs; distribute the resulting report to designated internal stakeholders for review and sign-off

Manage the payroll processing calendar across in-scope countries; confirm inputs are received and loaded within required processing windows

Liaise with third-party payroll vendors on pre-payroll queries, data clarifications, and submission deadlines on a day-to-day operational basis

Execute rules-based pre-payroll validation checks per documented SOPs; identify and route unexpected variances to designated internal stakeholders prior to processing

Reconcile payroll calculation outputs to confirm totals are consistent with approved inputs; produce and distribute post-run validation reports to designated internal teams

Maintain audit-ready control packs including checklists, reconciliations, issue logs, and run logs for each payroll cycle

Upon receipt of bank rejection notifications, identify impacted employees and route rejected payment details to the relevant internal HR teams for resolution

Load GL files into the internal accounting system upon generation from the finalized payroll run; route reconciling items to the internal Payroll Accounting team

Produce and distribute standard payroll run metrics covering processing volumes, error rates, bank reject rates, and KPI performance

Ensure and maintain the security and confidentiality of all payroll data in accordance with defined data handling requirements

Escalate issues and seek guidance when faced with complex or non-standard cases

Support continuous improvement initiatives by identifying recurring issues and surfacing recommendations to senior team members

Qualification Any Graduation