HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Process and strategy of providing and managing human resources services and information to employees within an organization.
This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for?
"

Relevant years of experience into business experience in workforce data administration activities ( Job changes, exits, leave of absence etc)

Knowledge of MS Office and Excel skills would be a plus
Experience supporting Australian clients, with specific exposure to the airline sector
Knowledge of SuccessFactors EC module"

Any Graduate

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
"

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilient and able to work under pressure

Organization & prioritisation skills to deliver as per deadlines

Attention to detail & quality driven - in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness

Flexibile to work in Shifts"

Roles and Responsibilities:

"Key Responsibilities

Read, understand and analyze client processes as per the business rules.

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Participate in client conference calls and prepare -minutes of meeting-.

Ensure LWI-s are followed and updated regularly and train the team members on process updates.

Perform -Root Cause Analysis- on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

Participate in Team building activities.

Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.

Have customers facing experience & experience of using telephony to speak with clients"

Qualification Any Graduation