HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do This role provides client services for Employee Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions
What are we looking for Essentials :1 - 2 yrs. business experience with Employee Org data Mgmt backgroundDesirable: Exposure to BPO industryStrong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure Organization prioritisation skills to deliver as per deadlines Attention to detail quality driven in communications and all system transactionsDemonstrate high levels of confidentiality Team Work collaboration Multi-cultural awarenessFlexibile to work in Shifts
Roles and Responsibilities: Read, understand and analyze client process as per the business rules. Execute full range of the process accurately and timely as a hands on processor.Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processingHighlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation.Perform Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in timely fashion.Ensure and maintain the security and confidentiality of client data.


Qualification Any Graduation