HR Service Delivery Associate

Skill required: Payroll - Payroll Process Design


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Payroll Associate will process all the Payroll incoming requests received through emails, workflow tool or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.


What are we looking for "

Minimum 1-3 year of experience/knowledge in Payroll for Australia region in airline/aviation industry

Knowledge of any ERP application would be plus i.e. ADP, Workday, SAP, SuccessFactors, Kronos, tc.

Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus

Should be good in Verbal and Written communication"

Graduate in any discipline

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time""

Good organizational & prioritisation skills.

Good oral and written communication skills

Analytical and problem-solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven in communications and all system transactions.

Good written and verbal skills. Strong English language communication skills"


Roles and Responsibilities:

"

Responsible for managing all the Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries as per the business rules

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Always demonstrate the highest level of customer service.

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand and adhere to Accentures processes and working methods

Understand relevant payroll legislation as appropriate and manage cases and inform clients

Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Year end/Adhoc payroll activities, etc.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities."


Qualification Any Graduation