HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Employee Relations Admin Associate provides administrative and operational support for employee relations activities for clients in the Airlines industry. The role handles employee relations service requests, documentation, and case administration, supporting compliant and timely resolution of workplace matters across airline workforce populations in Australia. This position plays a key role in ensuring accurate case management, data confidentiality, and consistent application of employee relations processes within a highly regulated and operationally sensitive airline environment.


What are we looking for

Relevant years of experience in HR operations, employee relations administration, or shared services roles.

Experience handling employee queries or case-based work is an advantage.

Bachelors degree in Commerce, Business Administration, Human Resources, or a related discipline.

"Region: Australia (AEST Sydney/Melbourne)Local Shift: 9:00 AM 5:00 PM AESTIST Conversion: 5:30 AM 1:30 PM IST"

Basic understanding of employee relations processes, HR operations, and case administration.

Ability to handle sensitive employee information with confidentiality and professionalism.

Strong attention to detail and data accuracy in case documentation and system updates.

Good written and verbal communication skills for interaction with employees and HR stakeholders.

Strong organizational and prioritization skills in a high-volume environment.

Preferred: Exposure to Airlines industry employee relations, regulated workforce environments, or large operational organizations.


Roles and Responsibilities:

Process and manage employee relations service requests received through email, case management tools, or other applications supporting airline employees.

Support administrative activities related to employee relations cases, including documentation, record maintenance, and case tracking.

Update HR and case management systems accurately and within defined service levels.

Assist with administrative support for investigations, grievances, disciplinary actions, and employee concerns within airline operations.

Apply client policies, procedures, and employee relations guidelines relevant to airline workforce environments.

Ensure confidentiality and security of employee relations data in compliance with organizational and regulatory requirements.

Coordinate with internal HR teams, third-party vendors, and client stakeholders to support timely case resolution.

Follow defined work instructions and highlight process gaps or documentation issues to leads or subject matter experts.


Qualification Any Graduation