Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management.
What are we looking for? Experience
At least 5 years of HR Experience
Overall 9+ years of work experience in team handling role.
Workday Experience a plus
HR Domain certification would be a plus
Strong MS Office and Excel skills
Proficient with Operational Excellence Practices
Knowledge/Skills Requirements:
Excellent organizational & prioritisation skills.
Multi-cultural awareness.
Excellent English Language communication skills
Business Case Development
Business Operations Management
Business Process Design
Business Process Implementation
Operations Management
Problem Solving
Process Architecture
Quality Management
Service Quality Management
Excellent Business Excellence knowledge
Team Player
Excellent Customer Service skills
Working Conditions ?? US Hours
Shift timings (7am ?? 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm ?? 7am IST)
Candidate should be willing to work in Rotational Night shifts.
Education Equivalent
Graduate
Masters in Mgmt an added advantage
Operational
Accountable for the delivery of contracted services within the assigned service line.
Requests and assigns resources and responsibilities within the service line to deliver business results.
Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line
Design and implement the procedures and principles for how the service line will be operated on a daily basis.
Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.
Champions the client processes within the service line.
Accountable for client satisfaction with the service line.
Acts as the escalation point for problems/issues within the service line.
Actively looks for ways to grow skills and experience within the Service Line.
Financial/Contract Management
Manage the deal Budget effectively
Roles and Responsibilities: Key Responsibilities:
Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
Initiate, design and implement business process excellence improvements
Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.
Provide solutions to complex business problems within the service line.
Establish and maintain key relationships with the client, team leads and client management.
Can act as a subject matter expert
Understand and adhere to Data Protection Criteria.
Scope:
Demonstrates excellent client care skills.
Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration).
Produces solutions to complex business problems.
Develops new concepts and opportunities within their Service Line.
Contributes to policy and direction setting.
Complies with all Client and Accenture Data Security and Quality requirements.
Role Accountability:
Is accountable for the results of the Service Line activities to both Accenture and Clients.
Accountable for ongoing management of effective client service relationship within the service line.
Develops new approaches and processes.
Interfaces with other team leads, management and client staff and ensures good working relationships.
Ensures the service line operations are efficient and effective and that SLA s are met.
Ensure the first class delivery of service to clients.
Participate in and/or support during Client visits
Qualification Any GraduationSourced from naukri
