Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do? The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.
What are we looking for? Qualifications
HR Experience
People Movement Experience
Problem Solving
Workday Experience a plus
MS Office Experience
Strong MS Office and Excel skills with focus on data analytics
Results & detail-oriented
Strong communication/organizational skills
Education Equivalent
Bachelor or Graduate
Experience
At least 4 years of HR Experience
Workforce administration experience is a plus
Workday Experience is a plus
HR Domain certification would be a plus
Strong MS Office and Excel skills
Knowledge/Skills Requirements:
Good organizational & prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Attention to detail.
Focus on high data accuracy.
Quality driven ?? in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills
Core Competencies ??
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skillsWorking Conditions ?? US Hours
Shift timings (7am ?? 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm ?? 7am IST)
Candidate should be willing to work in Rotational Night shifts
Roles and Responsibilities: Key Responsibilities
Read, understand and analyze client process as per the business rules as a subject matter expert.
Execute the process accurately and timely as a hands-on processor.
Master the given process and help the team members to overcome process related queries
Escalate issues and seek advice when faced with complex issues/problems.
Pay close attention to quality of written and verbal English skills within Team.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensure LWI??s are followed and updated regularly and train the team members on process updates.
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Participates in various internal or client initiatives related to Process.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Plan proper allocation of work.
Support Team lead / Manager with Daily stats / reporting and MOS.
Enrich team members with a clear sense of direction and understanding of each other??s responsibilities.
To be available on the floor through the day to resolve process related issues.
Participate in Team building activities.
Complete training need analysis for the team on timely manner through quality reports and knowledge tests
Create effective QC and Audit mechanism within process to ensure delivery on SLA??s.
Assist in training/educating HRO personnel on learning and acquired skills in process.
Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.
Support Client with the Admin activities related to Performance mgmt.
Ensure Customer Satisfaction
Ensure and maintain the security and confidentiality of client data
Qualification Any GraduationSourced from naukri
