HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role involves a deeper understanding of Employee and Organization Data Management processes and leveraging expertise to solve workforce management related issues. The role also includes training and developing team functional knowledge, administering satisfaction surveys, and providing general support and communication to client employees.

Relevant years of HR experience.

Workforce Administration experience including job changes, employee exits, leave of absence, and related transactions is required.

HR domain certification is an advantage.

Strong Microsoft Office and Excel skills.

Knowledge of Workday modules.

Strong teamwork and collaboration skills.

Self driven and proactive approach.

Flexibility to work in shifts.

Results and target oriented mindset.

Multicultural awareness.

Client interfacing skills including email communication, email drafting, keyboard proficiency, and professional phone etiquette.

What are we looking for?

Primary skill - HR Service Delivery

Resilience and ability to work under pressure.

Strong organizational, prioritization, and multitasking skills to meet deadlines.

Analytical and problem solving skills.

Ability to maintain high levels of confidentiality.

Strong attention to detail and quality driven approach in communications and system transactions.

Ability to handle customer complaints professionally and escalate appropriately.

Basic leadership and coaching skills.

Educational Qualification

Any Graduate.

Shift Timings

Must be flexible with respect to shift timings.


Roles and Responsibilities:

Read, understand, and analyze client processes as per business rules while acting as a subject matter expert.

Execute processes accurately and timely as a hands on processor.

Master the assigned process and support team members in resolving process related queries.

Escalate issues and seek advice when faced with complex issues or problems.

Pay close attention to the quality of written and verbal English communication within the team.

Create logical plans, realistic estimates, and schedules for activities or project segments.

Ensure local work instructions are followed, updated regularly, and communicated effectively to team members.

Ensure process controls are in place and maintain, validate, and update process documentation to meet compliance requirements.

Perform root cause analysis on issues and recommend corrective and preventive actions.

Propose process improvement ideas that reduce effort, improve accuracy, or strengthen controls.

Participate in knowledge transfer activities and acquire in depth process expertise as a subject matter expert.

Participate in internal and client initiatives related to process improvement.

Maintain a clear understanding of process performance metrics, how they are measured, and improve measurement effectiveness and transparency.

Plan proper allocation of work.

Support Team Lead and Manager with daily statistics, reporting, and management operating system activities.

Provide team members with a clear sense of direction and understanding of responsibilities.

Remain available throughout the day to resolve process related issues.

Participate in team building activities.

Complete training needs analysis through quality reports and knowledge assessments.

Create effective quality control and audit mechanisms to ensure SLA compliance.

Assist in training and educating HR Operations personnel on process knowledge and acquired skills.

Qualification
Any Graduation