Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of
Experience:3 to 5 years
What would you do
The Performance Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.
In this role you are required to do analysis and solving of lower complexity problems.
Your day-to-day interaction is with peers within Accenture before updating supervisors.
In this role you may have limited exposure with clients andor Accenture management.
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
Good organizational prioritization skills.
Analytical and problem-solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Attention to detail.
Focus on high data accuracy.
Quality driven in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
What are we looking for Qualifications - Any Graduation
HR Experience
People Movement Experience Problem Solving Success Factor,Oracle Experience a plus
MS Office Experience Strong MS Office and Excel skills with focus on data analytics
Results detail-oriented
Strong communication
At least 4 years of HR Experience
Workforce administration experience is a plus
Roles and Responsibilities: Read, understand and analyze client processes as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor.
Master the given process and help the team members to overcome process related queries.
Escalate issues and seek advice when faced with complex issues.Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWl s are followed and updated regularly and train the team members on process updates.
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process or client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Plan proper allocation of work. Support Team lead, Manager with Daily stats, reporting and MOS. Enrich team members with a clear sense of direction and understanding of each other responsibilities. To be available on the floor throughout the day to resolve process related issues. Participate in Team building activities. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Create effective QC and Audit mechanism within process to ensure delivery on SLA.
Qualification Any GraduationSourced from naukri
