HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do? To be aligned to SLAs and focused on long-term operational efficiency and client satisfaction. Driving continuous improvement and delivering consistent client value.

Process and strategy of providing and managing human resources services and information to employees within an organization.
This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions


What are we looking for? Strong HR Operations domain knowledge (hire-to-retire lifecycle)
Ability to manage SLAs, quality, and customer experience
Strong analytical mindset to interpret data and drive decisions
Effective communication and stakeholder management skills
High focus on compliance, governance, and process adherence

HR tools & systems - ServiceNow (ticketing)
Quality & Compliance frameworks ?? SOP adherence, QC processes
Global Client handling exposure -


Roles and Responsibilities: Manage HR transactions ensuring SLA, quality, and accuracy
Handle employee queries and ensure timely resolution
Adhere to SOPs and audit/control requirements
Work closely with peers, leads, and stakeholders
Escalate risks/issues proactively and ensure closure
Continuous Improvement

Identify process gaps and suggest improvements

Contribute to efficiency and automation initiatives


Qualification Any Graduation