HR Service Delivery Analyst

Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsExecute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practicesManage end-to-end Leave of Absence (LOA) processes, ensuring timely case resolution, policy compliance, and a positive employee experience. Partner with employees, HR, managers, and external stakeholders to deliver accurate and efficient leave administration.
What are we looking for Manage end-to-end LOA cases, including leave requests, documentation, approvals, extensions, and return-to-work activities.Ensure compliance with company policies, local labor laws, and regulatory requirements.Review and validate employee documentation while maintaining data accuracy across HR systems.Respond to employee and manager inquiries through multiple support channels, meeting defined service level agreements (SLAs).Coordinate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to ensure seamless case management.Knowledge of Leave of Absence processes and HR Operations.Strong analytical, problem-solving, and decision-making skills.Excellent communication and stakeholder management.Attention to detail with a high level of accuracy.Experience with HR systems (e.g., Workday, ServiceNow, SAP, or similar) is preferred.Ability to manage multiple priorities in a fast-paced environment.Strong customer service orientation and commitment to quality.
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation