HR Service Delivery Analyst

Skill required: Workforce Data Admin - Employee Data Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for JOB REQUIREMENTSEducation Equivalent Any GraduateExperience3 - 5 years. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:Good organizational prioritisation skillsAnalytical and problem-solving skillsMulti-cultural awareness.Passion for customer serviceTeam playerResults detail-orientedFocus on high data accuracyQuality driven in communications and all system transactionsStrong written and verbal skills in English LanguageCore Competencies Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsWorking ConditionsCandidate should be willing to work in Rotational and Night shifts.
Roles and Responsibilities: Job Description The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rulesServe as the primary subject matter expert for performance management processes, tools, and policies, providing strategic guidance and operational support across the organization Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissionsMaintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statusesExecute the process accurately and timely as a hands-on processorEscalate issues and seek advice when faced with complex issues/problemsParticipate in client conference calls and prepare minutes of meetingEnsure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future controlMust be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MISAlways demonstrate the highest level of customer servicePay close attention to detail and follow through to resolve any outstanding issuesGoes beyond immediate requests and activities to ensure both own and related tasks are completedEnsure and maintain the security and confidentiality of client dataUpdate client applications accurately and quickly in accordance with the appropriate User Guides.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing highlight any anomalies in LWIs/process documentation to the SME/LeadsParticipate in Team building activitiesHave customers facing experience experience of using telephony to speak with clients


Qualification
Any Graduation