HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Understand, Analyse, and Execute Client Processes: Thoroughly review the client-specific processes and instructions as per GWI, Localization or template-based procedures to ensure consistent and accurate execution. Analyse workflows to identify opportunities for efficiency and ensure adherence to established guidelinesManage Process-Related Queries: Proactively handle all process-related inquiries, seeking guidance from the leads or tenured subject matter experts (SMEs) when facing complex issues. Ensure that all communications, both written and verbal, are clear, professional, and of high quality. It should be in sync with all SMEs in the account according to established processData Security and Confidentiality: Safeguard sensitive client data by strictly adhering to data protection guidelines and protocols around audit approach towards Personal Identifiable transactions. Implement measures to prevent unauthorized access to confidential information in accordance with account level standardsData Entry and Service Request Management: Efficiently enter data into HR1S and handle service requests via the Oracle Helpdesk system as and when needed, ensuring accuracy and timely resolution. Provide support and manage requests in a structured and organized mannerWork Accuracy and Review: Double-check all completed work before submission to ensure it meets the required standards. This is to ensures that transactions or Service request is error-free, resulting into client satisfactionExtract, Analyse, and Deliver Reports: Extract relevant data from various sources, analyse it for consistency and accuracy, and deliver comprehensive output reports. These reports should reflect accurate data processing and actionable insights for authorized recipients as per reporting requirementsUnderstanding Process Metrics: Thorough understanding of the existing metrics used in the process, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensure performance consistently meets and know how around different metrics are in place across team members
What are we looking for Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required4-6 years of experience in Human Resource Operations (HRO) with prior knowledge of HR processing.Hands on experience of managing work through workflow tools like Oracle.The process would involve in depth interaction with the onshore counterparts, client and candidate must have excellent command over verbal and written EnglishShould be proficient with MS Office Tools Expertise in ensuring data privacy, security, and compliance with legal and client-specific data protection standardsMaintain the highest level of confidentiality by strictly adhering to client data protection policies and legal standards, ensuring all sensitive information is securely handled.Demonstrate the ability to think critically and maintain a high level of attention to detail, ensuring thorough and accurate completion of all HR responsibilitiesUtilize time management skills to organize and plan work efficiently, maximizing productivity and minimizing delays
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation