HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• This Role involves deeper understanding of the Employee & Org data Mgmt. Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.
• Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.
• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilience and ability to work under pressure
• Good organizational, prioritization and multi-tasking skills to deliver to deadlines
• Analytical and problem-solving skills. What are we looking for
• Primary skill - HR Service Delivery - P1
• 4-6 Years overall experience
• 3+ Years Workforce Data management Process experience
• Workday and ServiceNow mandatory working experience
• Desirable :
• HR Domain certification Certification would be a plus
• Exposure to BPO industry and worked in Shared Service arrangement Roles and Responsibilities:
• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issuesproblems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWIs are followed and updated regularly and train the team members on process updates.
• Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.