HR Service Delivery Analyst

Skill required: Payroll - Payroll Process Design


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems related to payroll. Responsibilities include training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.
o Read, understand, and analyze client processes as a subject matter expert. o Execute processes accurately and timely as a hands-on processor. o Master the given process and help team members overcome process-related queries. o Escalate issues and seek advice when faced with complex problems. o Pay close attention to the quality of written and verbal English skills within the team. o Create logical plans, realistic estimates, and schedules for activities or project segments. o Ensure LWl s are followed and updated regularly and train team members on process updates. o Maintain, validate, and update process documentation to ensure compliance. o Perform "Root Cause Analysis" on issues and suggest appropriate corrective actions. o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
o Participate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME. o Participate in various internal or client initiatives related to the process. o Understand existing performance metrics, how they are measured, and improve the measurement system.


What are we looking for o Excellent interpersonal skills to build effective relationships with stakeholders at all levels.
o Strong customer orientation with high responsiveness to urgent requests or troubleshooting.
o Resilience and ability to work under pressure.
o Good organizational, prioritization, and multi-tasking skills to meet deadlines.
o Analytical and problem-solving skills.
o High levels of confidentiality.
o Attention to detail and quality-driven in communications and system transactions.
o Ability to handle customer complaints professionally and escalate when appropriate.
o Basic leadership and coaching skills.

o Knowledge of Payroll Processes.
o SuccessFactors experience is a plus.
o HR Domain certification/Payroll Certification is a plus.
o Strong MS Office and Excel skills.


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualification Any Graduation