Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
"This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.
Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication."
Process and strategy of providing and managing human resources services and information to employees within an organization.
This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions
What are we looking for?
"Experience
Relevant years of HR Experience
Workforce administration experience( Job changes, exits, leave of absence etc) is requried
HR Domain certification would be a plus
Strong MS Office and Excel skills
Experience supporting Australian clients, with specific exposure to the airline sector
Knowledge of SuccessFactors EC module"
Any Graduate
" Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
Resilience and ability to work under pressure
Good organizational, prioritization and multi-tasking skills to deliver to deadlines
Analytical and problem-solving skills.
Demonstrate high levels of confidentiality
Attention to detail & quality driven - in communications and all system transactions
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Basic Leadership and coaching skills
Team Work & Collaboration
Self driven
Flexibility to work in Shifts.
Results / target oriented
Multi-cultural awareness
Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "
"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
Roles and Responsibilities:
" Read, understand and analyze client process as per the business rules as a subject matter expert.
Execute the process accurately and timely as a hands-on processor.
Master the given process and help the team members to overcome process related queries
Escalate issues and seek advice when faced with complex issues/problems.
Pay close attention to quality of written and verbal English skills within Team.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensure LWI-s are followed and updated regularly and train the team members on process updates.
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Perform -Root Cause Analysis- on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Participates in various internal or client initiatives related to Process.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Plan proper allocation of work.
Support Team lead / Manager with Daily stats / reporting and MOS.
Enrich team members with a clear sense of direction and understanding of each other-s responsibilities.
To be available on the floor through the day to resolve process related issues.
Participate in Team building activities.
Complete training need analysis for the team on timely manner through quality reports and knowledge tests
Create effective QC and Audit mechanism within process to ensure delivery on SLA-s.
Assist in training/educating HRO personnel on learning and acquired skills in process.
Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.
Support Client with the Admin activities related to Performance mgmt.
Ensure Customer Satisfaction
Ensure and maintain the security and confidentiality of client data."
Qualification Any GraduationSourced from naukri
