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    Job · 12573769

    Accenture logo

    HR Service Delivery Analyst

    Accenture · Bengaluru · onsite · Posted 63d ago

    Undisclosed3–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Workforce Data Admin - HR Service Delivery

    Designation: HR Service Delivery Analyst

    Qualifications:Any Graduation

    Years of
    Experience:    3 to 5 years

    What would you do
  1. Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

    Act as the subject matter expert for onboarding operations and handle complex, sensitive, or exception-based cases. Provide process guidance, support escalations, monitor quality, and maintain process documents and operational controls.

  2. Strong onboarding and HR lifecycle knowledge.
  3. Complex case and escalation handling.
  4. Analytical, investigation, coaching, and problem-solving skills.
  5. Knowledge of quality controls, audit readiness, and process compliance.
  6. Strong stakeholder management and intermediate to advanced Excel skills.

    What are we looking for
  7. Primary skill - HR Service Delivery - P2

    Roles and Responsibilities:
  8. Complex Case Management
  10. Manage complex onboarding cases, exceptions, and escalations.
  12. Review incomplete, inconsistent, or non-standard employee information.
  14. Coordinate dependencies with recruitment, HR, payroll, IT, facilities, security, and hiring teams.
  16. Ensure critical milestones are completed before the joining date.
  18. Analyze delayed or rejected cases and recommend corrective actions.

  19. SME and Floor Support
  21. Provide real-time process guidance to onboarding associates.
  23. Interpret SOPs, DTPs, policies, and control requirements.
  25. Support resolution of system, documentation, and workflow issues.
  27. Act as backup to the Team Lead for operational activities when required.

  28. Quality and Compliance
  30. Perform quality checks and identify recurring errors, control gaps, and process non-conformances.
  32. Conduct root-cause analysis for defects, SLA misses, or rework.
  34. Support corrective and preventive actions.
  36. Monitor privacy, security, audit, and records-retention requirements.
  38. Support audits with complete and retrievable evidence.

  39. Training and Knowledge Management
  41. Support knowledge transfer, new-hire training, refreshers, and knowledge checks.
  43. Identify training needs from quality findings, escalations, and process changes.
  45. Create and update SOPs, DTPs, process flows, checklists, FAQs, and knowledge articles.
  47. Maintain document version control and governance.

  48. Reporting and Improvement
  50. Track volumes, aging, quality, SLA, backlog, and completion status.
  52. Prepare inputs for huddles and governance reviews.
  54. Recommend workflow improvements, automation opportunities, and control enhancements.
  56. Support testing and implementation of process or system changes.

    Qualification Any Graduation

    57. Sourced from naukri

    Skills

    AutomationEscalation HandlingAdvanced Excelservice deliveryknowledge managementsubject matter expertcase managementauditsProcess compliancetraining needsSLAOnboardingStakeholder Managementoperationscompliance

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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    HR Service Delivery Analyst · waiting for your command