HR Service Delivery Analyst

Skill required: Compensation Benefits - Incentive Compensation
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do This Role involves deeper understanding of the Comp Benefits Leveraging expertise to solve specific problems pertaining to Benefits.Train develop Team s Functional knowledge Administer Satisfaction surveys General Support to Client employees and communication.
What are we looking for Education Qualification -Bachelors degree (Any discipline)Experience - 3+ Years Comp Benefit and Performance management process experience with similar background Desirable - HR Domain certification would be a plus Successfactors Experience is a plusExposure to BPO industryExcellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver to deadlines Analytical and problem-solving skills. Demonstrate high levels of confidentiality Attention to detail quality driven in communications and all system transactionsAbility to deal with customer complaints in a professional and friendly manner and escalate where appropriateBasic Leadership and coaching skillsTeam Work Collaboration Self drivenResults / target orientedMulti-cultural awarenessClient Interfacing skills (Email Phone): Good Email etiquette, strong email drafting keyboard skills and good phone etiquette / techniqueKnowledge of Compensation Benefits management and Performance management processesStrong MS Office and Excel skillsStrong command on written and verbal English languageProficient with Business Excellence PracticeCandidate should be willing to work in Rotational shifts.
Roles and Responsibilities: Process Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge testsFollow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.Ensure and maintain the security and confidentiality of client data.Assist in training/educating team assigned team members on learning and acquiring skills in process.


Qualification Any Graduation