HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for

• 4-6 Years overall experience
• 3+ Years Employee & Org data Mgmt Process experience with similar background Desirable :
• HR Domain certification Certification would be a plus
• Successfactors Experience is a plus
• Exposure to BPO industry
• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilience and ability to work under pressure
• Good organizational, prioritization and multi-tasking skills to deliver to deadlines
• Analytical and problem-solving skills.
• Demonstrate high levels of confidentiality
• Attention to detail & quality driven – in communications and all system transactions
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Basic Leadership and coaching skills
• Team Work & Collaboration
• Self driven
• Flexibility to work in Shifts.
• Results / target oriented
• Multi-cultural awareness
• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Roles and Responsibilities:
• Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.
• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
• Manage and improve people performance and align them with organizational goals and objectives.
• Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
• Participate actively in Team & Organization wide initiatives.
• Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
• Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes
• Recommend cost-effective, efficient procedural or production alternatives.
• Communication, training and implementing relevant Process knowledge change/updates to the team.
• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).
• Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards
• Create & implement robust Internal quality controls to ensure accuracy levels are met.
• Monitor/measure performance through regular process reviews of metrics
• Drive productivity measures for optimum utilization of FTEs
• Create & implement governance mechanism to ensure compliance to defined process requirements.
• Demonstrate the knowledge & subject matter expertise to help resolve issues.
• Review Change Requests, do impact analysis and cascade changes to team
• Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.
• Participate actively in organizational wide initiatives like business Excellence etc.
• Create a logical plan, realistic estimates and schedule for an activity or project segment.
• Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals
• Encourages clients to actively participate in developing solutions and to raise concerns.
• Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery