HR Service Delivery Analyst

Skill required: Payroll - Payroll Process Design


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Payroll Analyst will be responsible to manage end to end payroll for client as an SME by making sure payroll is processed Accurate and On-time.


What are we looking for "

Relevant year of in-depth experience/knowledge in Payroll for Australia region in airline/aviation sectorKnowledge of following systems i.e. ADP, Workday, SAP, SuccessFactors, Kronos.

Strong practical experience managing end-to-end Australian payroll processing, including:- PAYG withholding- Superannuation (including SuperStream compliance)- Leave accruals and termination payments

Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.

Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.

Payroll certification would be a plus

Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus

Should be good in Verbal and Written communication"

Graduate in any discipline

"

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Attention to detail.

Focus on high data accuracy.

Quality driven in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills"


Roles and Responsibilities:

"

Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Year end/Adhoc payroll activities, etc.

Perform Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Provide Training as an SME to new resources or during any process changes in a team.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS.

Enrich team members with a clear sense of direction and understanding of each others responsibilities.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Create effective QC and Audit mechanism within process to ensure delivery on SLAs.

Assist in training/educating HRO personnel on learning and acquired skills in process.

Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.

Support Client with the Admin activities related to Performance mgmt.

Ensure Customer Satisfaction

Ensure and maintain the security and confidentiality of client data.""Must be open to Australian shift timings:(9 am to 5 pm) Australian time"


Qualification Any Graduation