HR Service Delivery Analyst
Accenture · Mumbai · onsite · Posted 72d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do
o Execute processes accurately and timely as a hands-on processor.
o Master the given process and help team members overcome process-related queries.
o Escalate issues and seek advice when faced with complex problems.
o Pay close attention to the quality of written and verbal English skills within the team.
o Create logical plans, realistic estimates, and schedules for activities or project segments.
o Ensure LWI-s are followed and updated regularly and train team members on process updates.
o Ensure process controls are followed; maintain, validate, and update process documentation to ensure compliance.
o Perform -Root Cause Analysis- on issues faced and suggest appropriate corrective actions.
o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
o Participate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.
o Participate in various internal or client initiatives related to the process.
o Understand existing performance metrics, how they are measured, and improve the measurement system.
o Plan proper allocation of work.
o Support Team Lead / Manager with daily stats/reporting and MOS.
o Update process metrics daily and maintain MIS.
o Be available on the floor to resolve process-related issues.
o Participate in team-building activities and organizational initiatives.
o Complete training needs analysis for the team through quality reports and knowledge tests.
o Follow the Quality Check and Audit mechanism within the process to ensure delivery on SLA-s.
o Ensure and maintain the security and confidentiality of client data.
o Assist in training/educating team members on learning and acquiring skills in the process.
What are we looking for
Roles and Responsibilities:
Qualification Any Graduation
Sourced from naukri
Skills
service deliveryprocess documentationRoot Cause AnalysisProcess ImprovementBusiness ExcellenceProcessorCustomer ComplaintsCustomer OrientationSLAData ManagementoperationsEmail Etiquettecompliancequality check
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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