HR Service Center Specialist- Spanish Language Expert

Responsibilities

• Under broad direction, provides escalation support, coordination of workflow, and quality improvement direction to Human Resources Service Center staff.
• Provides accurate and prompt response to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Interprets, applies, and communicates conceptual elements of Human Resources policies, rules, and regulations.
• Ensures organizational goals are met by interpreting and applying HR processes, replicating successful practices, proactively developing internal relationships, and identifying areas for improvement. Escalates issues that require specific, in-depth knowledge to the appropriate HR Center of Excellence (COE).
• Follows up on outstanding issues to ensure resolution, keep the customer informed on the status, and close out the case when complete.
• Serves as a first-level subject matter expert for most Human Resources administration issues.
• May instruct, mentor, or monitor the work of HR Service Center staff.
• Requires completion of an undergraduate degree in Human Resources or a similar business field.
• Requires at least one years of experience that includes a combination of customer service and functional Human Resources experience.
• We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team.

Requirements

• Strong Spanish written and verbal communication skills (B2/C1 level).
• Adaptable Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.

Qualifications

• Basic Qualifications : Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.
• Total Years of Experience: 2-7 Years
• Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.
• Characteristics: Exposure to working on a highly dynamic environment. Flexible to work in night shifts.
• Shift Timing: 6:00 PM IST to 3:00 AM IST (varies)

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.