HR & Payroll Executive

Job Summary

The HR & Payroll Executive plays a critical role in delivering seamless, end-to-end payroll operations for our Singapore GWM manufacturing entity, while serving as a trusted partner in the broader HR ecosystem. This role offers deep exposure to end-to-end Payroll execution, HR Service Delivery, vendor management, and cross-functional HR projects.

Key Responsibilities

Payroll Excellence & Governance

• Lead the end-to-end monthly payroll execution for assigned Singapore entities, ensuring 100% accuracy, timeliness, and compliance with internal timelines, requirements and local statutory regulations.
• Audit downstream data flows from cross-functional business areas (e.g., Benefits, Global Mobility, Talent Acquisition) that comes from Workday or other sources to ensure accurate inputs and adjustments with the payroll vendor.
• Act as the primary operational point of contact for the payroll vendor, ensuring deliverables align with organizational business needs.

Compliance, Audit & Statutory Relations

• Serve as the official liaison for Singapore statutory authorities (e.g., CPF Board, IRAS, MOM), managing submissions, reporting, and inquiries.
• Uphold strict data privacy and confidentiality standards, driving a zero-breach environment.
• Support internal and external local/global data audits, ensuring all compliance imperatives are flawlessly met.

Employee Experience & HR Service Delivery

• Serve as the first-level resolution expert for employee and manager inquiries on Payroll related matters via ServiceNow, live chat, and email, ensuring a high-touch, efficient customer service experience.
• Utilize the HR case management system (ServiceNow) to track, manage, and close inquiries, keeping stakeholders informed with transparent, regular updates.
• Provide clear guidance to employees and business stakeholders regarding payroll cut-offs, statutory requirements, and company policies.

HR Optimization & Strategic Projects

• Champion continuous improvement by identifying, designing, and implementing process enhancements across local HR and payroll workflows.
• Partner collaboratively with internal stakeholders (such as Finance, Site Leads, HR Business Partners, and LOC HR) on ad-hoc HR initiatives, statutory surveys, and data requests.
• Contribute to regional or entity-specific HR projects as directed by the Regional Payroll Lead.

Key Requirements

• Minimum 3 years of hands-on payroll experience, preferably supporting Singapore payroll operations.
• Strong understanding of Singapore payroll statutory requirements, including CPF, Ordinary Wage (OW), Additional Wage (AW), overtime calculations, and payroll adjustments.
• Experience supporting payroll for a manufacturing, factory, or shift-based workforce is highly preferred.
• Able to review, validate, and reconcile payroll outputs, especially when working with an outsourced payroll vendor.
• Experience handling payroll exceptions such as backdated overtime claims, retroactive adjustments, and CPF recalculations.
• Familiarity with HR/payroll systems such as Workday, and employee case management tools such as ServiceNow, would be an advantage.
• Strong attention to detail, problem-solving skills, and ability to manage high-volume employee payroll queries.
• Able to communicate effectively with employees, internal stakeholders, and payroll vendors to resolve payroll-related issues.

Skills

• Accounting
• Data Management
• Government Regulation
• Payroll Processing
• Payroll Reconciliation
• Payroll Reporting
• SLA Management
• Stakeholder Management
• Teamwork
• Vendor Management