HR Operations Specialist

Key Responsibilities:

1. HR Service Request Management

• Manage and resolve HR service requests, queries, and tickets within defined SLAs via HR service management tools.
• Provide first-line guidance on HR policies, processes, and systems, escalating complex cases as needed.
• Maintain accurate documentation and case notes for audit and compliance purposes.

2. Employee Lifecycle Administration

• Execute all HR administrative activities for employee lifecycle events (new hires, transfers, promotions, terminations, contract changes, personal data updates, etc.) in SAP SuccessFactors.
• Ensure data accuracy, compliance with company policies, and adherence to legal/regulatory requirements.
• Generate and distribute employment-related documents such as contracts, letters, and confirmations.

3. New Hire Processing, Pre-Onboarding & Onboarding

• Coordinate pre-onboarding activities, including document collection, background checks, and system setup.
• Process new hire information in SAP SuccessFactors, ensuring correct data entry and alignment with payroll cut-offs.
• Support onboarding by preparing welcome materials, scheduling induction/orientation sessions, and ensuring system access is in place.
• Partner with HRBPs, Talent Acquisition, and IT to deliver a smooth onboarding experience for new employees.

4. SAP SuccessFactors Administration

• Perform transactions and maintain accurate employee records in SAP SuccessFactors across various modules.
• Monitor workflows and approvals to ensure timely processing of requests.
• Support system testing, updates, and enhancements by providing feedback and reporting issues.

Qualifications:

• Bachelors degree in human resources, Business Administration, or related field.
• 5+ years of experience in HR operations, preferably in a multinational or fast-paced environment.
• Strong attention to detail, accuracy, and confidentiality in handling employee data.
• Ability to manage multiple priorities and work within tight deadlines.
• Excellent interpersonal, communication, and problem-solving skills.