HR Operations - Shared Services

Job Details

• Position: HRIS / HR Shared Services
• Contract: 1 Year Renewable
• Experience: 710 Years
• Location: Pune Kharadi
• CTC: 1214 LPA
• Working Days: Hybrid 3 Days Office / 2 Days WFH
• Shift Timings: 9:00 AM – 6:00 PM
• Key Skills: HR Shared Services, Onboarding & Offboarding, HRIS, MS Office, 4–5 years Shared Services experience
• ERP Skills: Oracle, Workday, HRIS
• Interview Process: 2 Rounds – 1st Round Virtual, 2nd Round In-person

Title: Senior HR Operations Specialist

We are looking for a highly motivated Sr. HR Operations Specialist who will deliver day-to-day quality HR services according to legal and company requirements and be the first point of contact with all HR related matters. You will also be engaged in different improvement initiatives where you will have an opportunity to share and implement your ideas. The role is broad and captures many aspects of HR operational processes, team members may be asked to focus on certain aspects within the role.

In this role, you will:

• Serve as a key member of the HR Shared Services team, delivering consistent, high-quality HR operational support while ensuring adherence to global standards, service level agreements (SLAs), and organizational policies.
• Provide end-to-end HR operational support for the India region, managing employee lifecycle processes including onboarding, employee data administration, organizational changes, leave administration, and offboarding.
• Coordinate onboarding activities, including employment documentation, background verification, employee record creation, HR system updates, and new hire communications to ensure a seamless employee experience.
• Manage offboarding activities, including resignation processing, exit documentation, benefits cessation, system updates, and coordination with Payroll and relevant stakeholders.
• Maintain accurate and up-to-date employee records in the HRIS (preferably Oracle HCM), ensuring data integrity, completeness, and compliance with internal controls and audit requirements.
• Process HR transactions, Benefits Administration and employee data changes while monitoring upstream and downstream integrations to ensure accurate data flow across HR, Payroll, Benefits, and related systems.
• Conduct regular data audits and quality reviews, proactively identifying and resolving discrepancies to maintain high standards of data accuracy and governance.
• Partner closely with HR Business Partners, Talent Acquisition, Payroll, Finance, Legal, and external vendors to ensure efficient and compliant delivery of HR services.
• Monitor and achieve key HR Shared Services metrics, including SLA adherence, productivity, quality, case resolution timelines, and customer satisfaction targets.
• Ensure compliance with local labor laws, company policies, and global data privacy requirements while maintaining the highest level of confidentiality and professionalism.

Ideal candidates will possess the following qualifications and experience:

• 7 to 10 years of experience in HR Operations, with strong exposure to end-to-end employee lifecycle management.
• Must have experience working within a Global HR Shared Services or HR Service Delivery environment, supporting multiple stakeholders while meeting SLA and quality standards.
• Proven experience managing onboarding and offboarding processes, including employment documentation, background verification, employee record creation, and stakeholder coordination.
• Hands-on experience with HRIS platforms, preferably Oracle HCM, including employee data management, personnel file administration, and HR transaction processing.
• Experience supporting employee benefits administration and HR-related invoice processing.
• Excellent customer service, communication, and stakeholder management skills, with the ability to effectively support employees, managers, and HR partners.
• Masters degree in Human Resources, Business Administration, or a related field.

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