HR Operations & Onboarding Specialist- US Process

WST/HR Executive

 Shift:Night
 Location- Indore

 Job Description:

 Handle complete On-boarding and documentation of employees in the USA.
 Perform reference check.
 Manage Background and Drug test of the employees. Co-ordination for joining formalities.
 Co-ordination for Salary and benefits.
 Handle employee issues and grievances. 

Requirements:
 Must have excellent Communication skills.
 Self-starter, motivated and detailed/results oriented.
 Strong organizational skills. Good Team player.

     Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions through phone calls, emails, or chats.
• Process customer requests related to products/services offered by the company.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• Fluent English language skills (written & spoken).
• 0-4 years of experience in BPO/Call Centre environment.
• Strong communication skills for effective customer handling.
• Ability to work on voice processes such as telecalling/telemarketing.