Hr Operations Analyst

Role & responsibilities

• Handle employee queries through email, chat, and ticketing systems.
• Process and validate Flexible Work Approval requests as per defined guidelines.
• Review and process leave-related requests in compliance with company policies and regional requirements.
• Manage employee data updates and maintain data accuracy across HR systems.
• Own cases end-to-end and ensure timely resolution within agreed SLAs.
• Coordinate with multiple stakeholders for approvals, escalations, and query resolution.
• Review supporting documents and perform quality checks before processing requests.
• Interpret HR policies and provide guidance to employees.
• Maintain process documentation and contribute to SOP updates.
• Identify process improvement opportunities and support continuous improvement initiatives.