HR Manager

About Costco Wholesale:

Costco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in eleven countries. They provide a wide selection of quality merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make shopping a pleasurable experience for their members.

About Costco Wholesale India:

At Costco Wholesale India, we foster a collaborative space, working to support Costco Wholesale in developing innovative solutions that improve members experiences and make employees jobs easier. Our employees play a key role in driving and delivering innovation to establish IT as a core competitive advantage for Costco Wholesale.

Position Summary:

As an HR Manager at Costco India, you will serve as a key pillar in the HR team, acting as a trusted advisor to employees and management alike. You will be instrumental in fostering a positive, inclusive, and high-performance culture that aligns with Costco's core values. This is a hands-on role where you will manage the full lifecycle of the employee experience, ensuring that our policies, benefits, and development programs not only meet compliance standards but actively enhance the day-to-day lives of our team members.

Job Duties/Essential Functions:

Employee Experience & Engagement:

• Design and execute initiatives that boost morale, belonging, and engagement across the organization.
• Act as the primary point of contact for employee queries, providing timely, empathetic, and accurate support.
• Facilitate communication forums (surveys, town halls) to identify trends and drive organizational improvements.

Policy & Compliance:

• Interpret, implement, and communicate HR policies, ensuring they are applied consistently and fairly across all levels.
• Stay abreast of changing labor laws and regulations in India, ensuring organizational policies remain compliant and up-to-date.
• Manage HR documentation, personnel records, and internal audits with precision and confidentiality.

Benefits & Total Rewards:

• Educate employees on the value and usage of their benefits to maximize utilization and satisfaction.
• Run the performance management and year end increment cycle in line with Costco's performance & compensation philosophy

Operational Excellence:

• Partner with the Director - HR and cross-functional teams to streamline HR workflows and internal processes.
• Support special projects as identified in the HR roadmap, including intern program management and culture-building initiatives.

Non-Essential Functions:

• Responsible for continued personal growth in the areas of technology, business knowledge and company policies and platforms.
• Assists in other areas of the department as necessary.

Experience, Skills & Qualifications:

Required:

• 7+ years of experience in an HR Generalist or similar People Operations role, preferably within a Global Capability Center (GCC) or fast-paced corporate environment.
• Strong working knowledge of Indian labor laws, statutory compliance, and payroll integration.
• Demonstrated ability to manage sensitive employee relations matters with discretion, objectivity, and empathy.
• Excellent communication skills, with a passion for building relationships and advocating for the employee experience.

Recommended:

• Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree (MBA-HR) is preferred.
• Strong understanding of HR best practices.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.