HR Manager : Retail

Job Title: HR Manager – Exclusive Brand Outlets (EBOs)

Location: Chennai

Department: Human Resources

Reports To: VP – HR

Role Purpose

The HR Manager – EBOs will be responsible for managing end-to-end HR operations for

approximately 100 Exclusive Brand Outlets across Southern & Eastern India. This role focuses

on recruitment, statutory compliance, employee relations, learning & development, and driving

motivation and retention initiatives for store-level staff, ensuring alignment with the company's

business objectives and retail growth plans.

Key Responsibilities

• Talent Acquisition & Onboarding
• Plan and execute recruitment strategies for store-level positions (Store Managers, Sales
  
  

Associates, Visual Merchandisers, cluster managers etc.).

• Build a pipeline of talent through job portals, campus tie-ups, and local recruitment
  
  

channels.

• Ensure smooth onboarding, induction, and cultural integration of new hires.
• Statutory Compliance & HR Policies
• Ensure compliance with all applicable labor laws, Shops & Establishments Acts, and
  
  

Other Statutory Requirements In Respective States.

• Coordinate with legal and compliance teams for timely filing of statutory returns.
• Conduct periodic audits at stores to ensure adherence to HR policies.
• Employee Relations & Engagement
• Act as a point of contact for store employees for grievance redressal and conflict
  
  

resolution.

• Conduct regular store visits to assess employee morale and workplace culture.
• Drive employee engagement programs, celebrations, and recognition initiatives to
  
  

boost motivation.

• Learning & Development
• Identify training needs in collaboration with Store Managers and Operations Team.
• Plan and implement product knowledge sessions, soft skills workshops, and customer
  
  

service training.

• Monitor post-training effectiveness and ensure continuous skill enhancement.
• Motivation & Retention
• Design and implement incentive schemes, recognition programs, and career
  
  

progression plans.

• Analyze attrition data and implement retention strategies.
• Foster a positive work environment that encourages loyalty and performance.
• HR Operations & Reporting
• Maintain accurate employee records in HRMS.
• Prepare periodic HR dashboards on recruitment, attrition, compliance, and
  
  

engagement activities.

• Liaise with payroll teams for accurate salary processing and incentives payout.
  
  

Key Skills & Competencies

• Strong interpersonal and communication skills.
• In-depth knowledge of labor laws and retail HR practices.
• Ability to manage multiple priorities across a geographically dispersed workforce.
• Problem-solving, conflict resolution, and decision-making skills.
• Proficiency in MS Office and HRMS tools.
  
  

Qualifications & Experience

• Education: MBA / PGDM in Human Resources or related field.
• Experience: 7–10 years in HR, preferably in the retail industry, with multi-store HR
  
  

management exposure.

• Language Skills: Proficiency in English, Tamil and Hindi.
  
  

Travel Requirement

• Frequent travel to stores across Southern & Eastern India for recruitment, training, and
  
  

employee engagement activities.

Skills: hr operations,hr manager,learning & development,statutory compliance,talent acquisition,training,compliance,hrms,employee relations & engagement,recruitment,employee engagement,hr policies,employee relations,store