HR Manager - Cafe/ QSR Industry

Role & responsibilities

Recruitment & Staffing

• Manage end-to-end recruitment for outlet and corporate positions.
• Handle bulk hiring for Crew Members, Cashiers, Supervisors, Outlet Managers, and other frontline staff.
• Coordinate manpower requirements with outlet managers and ensure timely hiring and onboarding.

Payroll & Attendance

• Manage attendance, leave, overtime, incentives, and payroll inputs.
• Coordinate with the accounts/payroll team for accurate and timely salary processing.
• Maintain employee records and HR MIS.

Training & Development

• Identify training requirements and coordinate employee training programs.
• Support onboarding and induction programs for new employees.
• Monitor training effectiveness and employee development.

HR Administration

• Manage employee documentation, onboarding, confirmation, transfers, and exits.
• Handle employee grievances, disciplinary matters, and HR-related queries.
• Maintain HR policies, records, and documentation.
• Support statutory compliance and labour law requirements.
• Conduct employee engagement and retention initiatives.
• Monitor attrition and implement measures to improve employee retention.

Preferred candidate profile

• 2 - 4years of experience in HR, preferably from Caf, QSR, Restaurant, F&B, Hospitality, or Retail.
• Strong experience in Recruitment, Payroll, Training, and HR Administration.
• Experience handling frontline/blue-collar employees and multi-outlet operations is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Ability to manage a fast-paced, high-volume work environment.